Aurora Bloom 37 — Customer Help & FAQ

🛍️ Where do you ship from?

We work with trusted international fulfillment centers to deliver our products directly to customers worldwide.
Depending on the item, your order may ship from different warehouses to ensure the fastest delivery possible.

🚚 How long does delivery take?

Orders are typically processed within 2–5 business days.
Shipping time depends on your location and the product — usually between 7 and 20 business days.
You’ll receive an email with a tracking number once your order has been shipped.

📦 How can I track my order?

After your order is dispatched, you’ll receive a tracking link via email.
You can check the delivery progress anytime using that link.
If you need assistance, contact us at support@aurorabloom37.com.

↩️ What is your return and refund policy?

You can request a return within 14 days of receiving your order.
Returned items must be unused, in their original packaging, and include proof of purchase.
For detailed steps, please visit our Refund Policy.

💬 How can I contact support?

Our support team is always happy to help.
You can reach us through:

🌎 Additional information

We partner with reliable logistics and payment providers to guarantee a secure and transparent shopping experience.
If you ever have a problem with your order, we’ll do our best to make it right.